The percentage of buses that depart time points no more than one minute early and no more than five minutes later than scheduled.

Average miles traveled between mechanical problems that result in a service disruption of greater than ten minutes.

Average number of customer complaints per 100,000 boardings.

Average number of passenger boardings on AC Transit buses during a weekday (CAD/AVL system transition could affect actual values).

Annual ridership (Fixed-route service)

Cash, Clipper and pass revenues earned from carrying passengers in regularly scheduled service.